feat: add pull req and issue templates

.github/ISSUE_TEMPLATE/bug_report.md

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+---
+name: Bug
+about: Create a report to help us improve
+labels: bug
+---
+
+### Description:
+
+<!-- A clear and concise description of what the bug is. -->
+
+### Steps to reproduce:
+
+1. <!-- Go to '...' -->
+2. <!-- Click on '....' -->
+3. <!-- and so on... -->
+
+### Expected behavior:
+
+<!-- What you expect to happen -->
+
+### Actual behavior:
+
+<!-- What actually happens with SCREENSHOT, if applicable -->

.github/ISSUE_TEMPLATE/documentation_issue.md

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+---
+title: Documentation Issue
+about: Report issues in documentation
+labels: documentation, bug
+---
+
+**Describe the issue**
+
+<!-- A clear and concise description of the documentation problem.  -->
+
+**Expected behavior**
+
+<!-- A clear and concise description of what the documentation should say or how it should be presented. -->
+
+**Screenshots**
+
+<!-- If applicable, add screenshots of the relevant documentation pages. -->
+
+**Page/Section**
+
+<!-- Specify the specific page or section of the documentation where the issue occurs. -->
+
+**Additional context**
+
+<!-- Add any other relevant information here. -->

.github/ISSUE_TEMPLATE/feature_request.md

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+---
+name: Feature
+about: Create a feature request
+labels: enhancement
+---
+
+As a Rocket.Chat AgileBot developer
+
+**I need to**:
+
+**So That**:
+
+**Acceptance Criteria**
+
+- [ ] TODO 1
+- [ ] TODO 2
+- [ ] TODO 3

.github/PULL_REQUEST_TEMPLATE.md

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+# Brief Title
+
+## Acceptance Criteria fulfillment
+
+- [ ] Task 1
+- [ ] Task 2
+- [ ] Task 3
+
+Fixes # (issue)
+
+## Video/Screenshots