diff --git a/src/content/docs/cloudflare-one/team-and-resources/devices/warp/troubleshooting/known-limitations.mdx b/src/content/docs/cloudflare-one/team-and-resources/devices/warp/troubleshooting/known-limitations.mdx index 6ae7a7a283478d..b69a4809262d2b 100644 --- a/src/content/docs/cloudflare-one/team-and-resources/devices/warp/troubleshooting/known-limitations.mdx +++ b/src/content/docs/cloudflare-one/team-and-resources/devices/warp/troubleshooting/known-limitations.mdx @@ -14,6 +14,21 @@ Below, you will find information on devices, software, and configurations that a The WARP client does not run on Windows Server. Refer to the [downloads page](/cloudflare-one/team-and-resources/devices/warp/download-warp/) for a list of supported operating systems. +## WARP disconnected on Windows ARM + +On Windows devices with ARM-based processors, the WARP client can sometimes get [stuck in a disconnected state](/cloudflare-one/team-and-resources/devices/warp/troubleshooting/common-issues/#unable-to-connect-warp) when you toggle on WARP (such as when installing WARP for the first time). + +To work around this issue, you can temporarily remove the WARP network adapter: + +1. Open the WARP client GUI and toggle WARP off. +2. In Windows, open Device Manager. +3. Select **View** > **Show hidden devices**. +4. Under **Network adapters**, find **Cloudflare WARP Interface Tunnel** and select **Uninstall device**. +5. Select **Attempt to remove the drive for this device**, then select **Uninstall**. +6. Toggle WARP back on. + +WARP will now reinstall its network adapter, and the WARP client GUI should now show **Connected**. + ## Managed network on legacy Windows Server [Managed network detection](/cloudflare-one/team-and-resources/devices/warp/configure-warp/managed-networks/) will not work when the TLS certificate is served from IIS 8.5 on Windows Server 2012 R2. To work around the limitation, move the certificate to a different host. @@ -159,7 +174,7 @@ Name: connectivity-check.warp-svc Address: 127.0.2.3 ``` -## Windows App connection issue with WARP +## Windows App connection issue When the WARP client is active on a local machine, users may be unable to connect to a Windows 365 PC using the [Windows App](https://aka.ms/WindowsApp). This issue does not affect browser-based connections to Windows 365. diff --git a/src/content/partials/cloudflare-one/warp/system-requirements/windows.mdx b/src/content/partials/cloudflare-one/warp/system-requirements/windows.mdx index ece5cf90e72fe7..bdf9f5c574fd30 100644 --- a/src/content/partials/cloudflare-one/warp/system-requirements/windows.mdx +++ b/src/content/partials/cloudflare-one/warp/system-requirements/windows.mdx @@ -6,7 +6,7 @@ | | | | -------------------------- | ------------------------------------------------- | | **OS version** | Windows 10, Windows 11, Windows 365 Cloud PC running Windows 11 | -| **Processor** | AMD64 / x86-64 | +| **Processor** | AMD64 / x86-64 or ARM64 / AArch64 | | **.NET Framework version** | 4.7.2 or later | | **HD space** | 184 MB | | **Memory** | 3 MB |