Clarification on Time Tracking intended functionality

[paulmatthew]

I have the time tracking set to: 'The timer starts when the user views the conversation, the timer pauses when the user navigates away from the conversation.'

I find this immensely helpful because I do not need to remember to start the timer.

However if I start working on the ticket e.g. open a new tab and debug something for a client, the timer doesn't continue recording my time. Is this the intended functionality? When using this setting it only records while you are viewing the ticket tab?

I see in the changelog it says, '1.0.5 Fix - Stop timer when the conversation tab looses focus.' So is there any way for me to set it up to continue tracking even when working in another tab/window, as long as the ticket is still open in its tab?

For example, I may work on a ticket for 40 minutes in other tabs/windows, but when I return to FreeScout tab it only shows 2-3 minutes logged.

PHP version: 8.3.19
FreeScout version: 1.8.195
Database: MySQL / PostgreSQL
Are you using CloudFlare: No
Are you using non-official modules: Yes

[freescout-help]

When using this setting it only records while you are viewing the ticket tab?

Yes. Unfortunately there is no plans to change this. You can adjust the module for your needs.