[Feature] Comprehensive RTL Support for Email Templates & Updated Hebrew Translation

[uhbudrs]

Hello FreeScout Team,

I'm submitting two major improvements for RTL language support, specifically for Hebrew. This includes a complete overhaul of the email templates for proper RTL display and an updated Hebrew translation file.

1. Comprehensive RTL Support for Email Templates

The Problem:
The default email templates do not render correctly for users of RTL languages (like Hebrew, Arabic). This leads to several critical UI issues, including incorrect text alignment, broken bidirectional text flow (BiDi), and improper layout order.

The Solution:
I have modified all user and customer-facing email templates to be fully dynamic and bidirectional. The templates now use the existing \Helper::isLocaleRtl() function to conditionally apply the correct CSS (direction, text-align, unicode-bidi) and layout structure. This ensures a seamless and native experience for all users.

2. Updated Hebrew (he) Translation

I have also gone through the Hebrew translation and made significant updates and corrections to improve clarity and accuracy throughout the application.

How to Implement:
I have attached a single ZIP file containing all the necessary files in their correct directory structure. To apply the changes, simply extract the contents of the ZIP file into the root directory of the project.

This package includes:

• All modified .blade.php email templates.
• One new partial file (_notification_thread_action.blade.php).
• The updated Hebrew translation file(s).

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I believe these changes will greatly enhance the user experience for your growing international community.

Thank you for your amazing work on this project!

Best regards,

freescout-hebrew-rtl-pack.zip

[freescout-help]

Thanks. In the future it would be good to submit updates via pull requests: https://github.com/freescout-help-desk/freescout/wiki/Development-Guide#step-by-step-instruction

[freescout-help]

Changes are too massive and it's really difficult to see what actually changed.

Also:

• No need to add anything for the LTR (for example direction: ltr;)

• No need to change existing spaces/tabs:

• No need to remove existing comments: {{-- Html2Text\Html2Text::convert($conversation->mailbox->signature) --}}
• No need to add extra line breaks in plain text emails, they are not accidentally formatted this way: @if (!$loop->first)-----------------------------------------------------------

[freescout-help]

We've managed to analyze and commit only resources/views/emails/customer/auto_reply.blade.php, others need to be re-adjusted as per instructions above.