Cv

[manasir5266]

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% Resume in Latex
% Author : Abey George
% Based off of: https://github.com/sb2nov/resume
% License : MIT
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%-------------------------------------------
%%%%%% RESUME STARTS HERE %%%%%%%%%%%%%%%%%%%%%%%%%%%%

\begin{document}

%----------HEADING----------

\begin{center}
{\Huge \scshape ABDUL MANASIR KM} \ \vspace{10pt}
Abu Dhabi-UAE \ \vspace{5pt}
\small \href{tel:+917034466455}{ \raisebox{-0.1\height}\faPhone\ \underline{+91-7034466455} ~} \href{mailto:manasirmogral5266@gmail.com}{\raisebox{-0.2\height}\faEnvelope\ \underline{manasirmogral5266@gmail.com}} ~
\href{https://www.linkedin.com/in/abdul-manasir-km}{\raisebox{-0.2\height}\faLinkedinSquare\ \underline{Manasir}} ~
\end{center}

%-----------Summary-----------

\section{SUMMARY}
\resumeSubHeadingListStart
{
Customer-focused and detail-oriented professional with over 2.5 years of experience in customer service, seeking to transition into the financial services industry. Skilled in handling high-volume transactions, resolving client issues efficiently, and maintaining accuracy under pressure. Adept at working in fast-paced environments with a strong commitment to integrity and professionalism. Currently based in the UAE and eager to contribute to the success of Al Fuad Exchange as a Cashier.}

\resumeSubHeadingListEnd
\vspace{1pt}

%-----------EXPERIENCE-----------
\section{EXPERIENCE}
\resumeSubHeadingListStart

\resumeSubheading
  {Sutherland Global Services \href{https://www.sutherlandglobal.com/}{\raisebox{-0.1\height}\faExternalLink }}{August 2022 -- May 2025} 
  { \textbf{Customer Service Associate}}{Kochi, India}
  
  \resumeItemListStart
        \resumeItem{\normalsize{Delivered professional and timely support to customers through phone and chat.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Handled inquiries, complaints, and service requests with a focus on customer satisfaction.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Maintained accurate records of customer interactions and followed up as needed.}}
      \resumeItemListEnd
\resumeItemListStart\vspace{5pt}
        \resumeItem{\normalsize{Resolved issues efficiently while staying calm and courteous in high-pressure situations.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Worked closely with team members to achieve performance goals and service quality standards.

}}
\resumeItemListEnd
\resumeItemListStart
\resumeItem{\normalsize{Adapted quickly to new processes and maintained a positive attitude in a fast-paced environment.}}
\resumeItemListEnd

\resumeSubHeadingListEnd
\vspace{-12pt}

\resumeSubheading
{Akshaya E Centre \href{https://akshaya.kerala.gov.in/}{\raisebox{-0.1\height}\faExternalLink }}{January 2021 -- June 2022}
{ \textbf{Accountant}}{Kasaragod, India}

  \resumeItemListStart
        \resumeItem{\normalsize{Managed and maintained accurate financial records and documentation.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Handled daily financial transactions and bookkeeping tasks.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Prepared periodic financial reports and statements.}}
      \resumeItemListEnd
\resumeItemListStart\vspace{5pt}
        \resumeItem{\normalsize{Ensured compliance with accounting standards and organizational policies.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Demonstrated strong analytical and problem-solving skills.}}
      \resumeItemListEnd
\resumeItemListStart
        \resumeItem{\normalsize{Maintained professionalism and attention to detail in all tasks.}}
      \resumeItemListEnd

\resumeSubHeadingListEnd
\vspace{-12pt}

%-----------EDUCATION-----------
\section{EDUCATION}
\resumeSubHeadingListStart
\resumeSubheading
{Kannur University}{2019}
{B.Com with Cooperation\textbf{}}{Kasargod}
\resumeSubHeadingListEnd

\resumeSubHeadingListStart
\resumeSubheading
{Govt Vocational Higher Secondary}{2016}
{Kerala State Board - HSE}{Mogral}
\resumeSubHeadingListEnd
\vspace{1pt}

\newpage
%------RELEVANT COURSEWORK-------
\section{TECHNICAL SKILLS}
%\resumeSubHeadingListStart
\begin{multicols}{4}
\begin{itemize}[itemsep=-2pt, parsep=15pt]
\item Communication
\item Financial Reporting
\item Customer Support
\item Team Management
\item Microsoft 365
\item Tally ERP
\item Problem-Solving
\end{itemize}
\end{multicols}
\vspace{3pt}
%\resumeSubHeadingListEnd

%-----------CERTIFICATIONS---------------
\section{CERTIFICATIONS}
%\resumeSubHeadingListStart
\resumeItemListStart
\resumeItem{\normalsize{Accounting Excutive Certificate 2020-21}}
\resumeItemListEnd
\resumeItemListStart
\resumeItem{\normalsize{Computerized Financial Accounting 2018-19
}}
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