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docs(account-settings): add info about resetting 2FA #504

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anton-yurkiv merged 1 commit into from
Nov 5, 2025
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docs(account-settings): add info about resetting 2FA #504

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26 changes: 26 additions & 0 deletions src/content/docs/crowdin/getting-started/account/settings.mdx
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Expand Up @@ -121,6 +121,32 @@ To enable two-factor authentication, follow these steps:
5. Download recovery codes, so you can use them if you can't access your mobile device. <Image src={twoFactorAuthenticationRecoveryCodes} alt="Recovery codes" class="width-md" />
</Steps>

### Resetting Two-Factor Authentication

If you've lost access to your authenticator app and your recovery codes, you can request a 2FA reset to regain access to your account.

To request a 2FA reset, follow these steps:

<Steps>
1. On the Crowdin login page, enter your email (or username) and password.
2. On the **Two-Factor Authentication** screen, click **Request two-factor authentication reset**.
3. You will be redirected to the **Reset 2FA methods** page. To verify your identity, provide as many verification factors as possible:
* **Device verification:** This step is automatic. Crowdin checks if you have previously used this browser to log into your account.
* **Verify email address:** Click **Send code**, check your email for a verification code, and enter it.
* **Verify personal access token:** If you have a Personal Access Token (PAT) saved from your account, paste it into the field.
4. Once you have provided the available verification factors, click **Submit**.
</Steps>

Your reset request will be sent to the Crowdin support team for review. You will receive an email confirming that your request has been received.

<Aside>
To protect your account from fraudulent access, there is a mandatory **three working day** security waiting period before 2FA is disabled. This period begins after our support team successfully verifies your identity. For security purposes, the team might contact you to request additional details to confirm your account ownership.
</Aside>

<Aside type="tip">
Before submitting a reset request, double-check if you saved the recovery codes that were provided when you first set up 2FA.
</Aside>

### New Device Verification

Enable **New Device Verification** to add an extra security step when logging in from a new device. Crowdin will send a verification code to your registered email address to confirm your identity before allowing access from the new device. Once you successfully log in, the device will be added to the list of trusted devices.
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